PRIVACY POLICY
Effective Date: 13 September 2017
Last Updated: 12 February 2026
- Introduction
Kit Direct (Pty) Ltd is a retailer of security clothing, uniforms, tactical wear, footwear, and related accessories, operating both in-store and online.
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
By using our website or purchasing from our stores, you agree to this Privacy Policy.
- Responsible Party
Kit Direct (Pty) Ltd is the Responsible Party in terms of POPIA.
Registered Name: Kit Direct (Pty) Ltd
Registration Number: 2017/400458/07
Physical Address: 700 Steve Biko Road, Gezina, Pretoria
Email: orders@kitdirect.co.za
Phone: +27 12 335 0595
- Information We Collect
We may collect the following personal information:
3.1 Customer Information
- Full name
- Contact number
- Email address
- Delivery address
- Billing address
- Company name (if applicable)
- VAT number (if applicable)
- ID number (where legally required for specific controlled items)
3.2 Payment Information
- Card payment details (processed securely via third-party payment providers)
- Proof of payment
- Transaction history
We do not store full card details.
3.3 Online Usage Data
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and tracking data
3.4 CCTV Footage (In-Store)
For security and crime prevention purposes, CCTV systems record footage within our physical store premises.
- How We Collect Information
We collect personal information when you:
- Purchase products in-store
- Place orders online
- Register an account
- Subscribe to newsletters
- Contact us via email, phone, or social media
- Interact with our website
- Enter our store premises (CCTV monitoring)
- Purpose of Processing
We process personal information for the following purposes:
- Processing orders and payments
- Delivering products
- Customer support
- Managing returns and exchanges
- Fraud prevention and risk management
- Security and loss prevention
- Marketing (with consent)
- Compliance with legal and regulatory requirements
- Legal Basis for Processing
We process personal information where:
- You have given consent
- Processing is necessary to fulfil a sales contract
- Required by law
- Necessary for legitimate business interests (e.g., fraud prevention, store security)
- Sharing of Information
We may share personal information with:
- Courier and delivery companies
- Payment service providers
- IT and website hosting providers
- Accountants and auditors
- Law enforcement authorities (where legally required)
All service providers are required to comply with POPIA.
We do not sell personal information.
- Direct Marketing
We may send promotional emails or SMS communications if:
- You have opted in; or
- You are an existing customer and have not opted out.
You may unsubscribe at any time by clicking the unsubscribe link or contacting us.
- Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic
- Remember customer preferences
You may disable cookies in your browser settings.
- Retention of Personal Information
We retain personal information:
- As long as necessary for the purpose collected
- As required by tax and accounting laws
- For legal dispute resolution
- For fraud prevention and security monitoring
Thereafter, information is securely deleted or anonymised.
- Security Measures
We implement reasonable technical and organisational safeguards including:
- Secure servers
- SSL encryption (for online transactions)
- Access control restrictions
- Secure payment gateways
- CCTV monitoring in-store
- Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction or deletion
- Object to processing
- Withdraw consent
- Lodge a complaint with the Information Regulator
Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
Tel: 012 406 4818
- International Transfers
If personal information is transferred outside South Africa (e.g., cloud hosting services), we ensure appropriate safeguards are in place in accordance with POPIA.
- Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website with the revised date.
- Contact Details
If you have any questions or wish to exercise your POPIA rights:
Kit Direct (Pty) Ltd
700 Steve Biko Road, Gezina, Pretoria
Email: orders@kitdirect.co.za
Phone: +27 12 335 0595
POPIA PRIVACY CLAUSES
Kit Direct (Pty) Ltd processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
Personal information is collected for sales processing, delivery, fraud prevention, CCTV security monitoring, and legal compliance.
Personal information is not sold to third parties.
Customers may request access, correction, or deletion of personal information by contacting the Information Officer at the contact details above.
PAIA MANUAL SUMMARY
This manual is prepared in accordance with the Promotion of Access to Information Act 2 of 2000.
Information Officer: Director of Kit Direct (Pty) Ltd
Address: 700 Steve Biko Road, Gezina, Pretoria
Telephone: +27 12 335 0595
Records available upon request include financial records, customer records, supplier records, and CCTV footage (subject to legal limitations).