REFUNDS & RETURNS

 

1. WEBSITE TERMS & CONDITIONS OF SALE

1.1 These Terms govern all online and in-store sales by Kit Direct (Pty) Ltd ('the Company').

1.2 These Terms comply with the Consumer Protection Act 68 of 2008 (CPA), Electronic Communications and Transactions Act 25 of 2002 (ECTA), and other applicable South African legislation.

1.3 All prices are in South African Rand (ZAR) and include VAT unless otherwise stated.

1.4 Orders are subject to stock availability, payment verification, and fraud screening.

1.5 The Company reserves the right to cancel or refuse orders where pricing errors, suspected fraud, regulatory restrictions, or stock shortages occur.

1.6 Risk in goods passes to the customer upon delivery or collection.

1.7 Nothing in these Terms limits statutory consumer rights under the CPA.

2. REFUND & RETURNS POLICY (CPA COMPLIANT)

2.1 ORIGINAL INVOICE REQUIREMENT
All returns, refunds, or exchanges must be accompanied by the original invoice or valid proof of purchase. The Company reserves the right to refuse returns where proof of purchase cannot be provided.

2.2 COOLING-OFF PERIOD – ONLINE SALES (ECTA SECTION 44)
Customers may cancel online purchases within 7 days of delivery. In accordance with Section 44 of ECTA, the Company may charge a reasonable handling fee. A handling fee of 15% of the purchase price will apply to goods returned within this 7-day cooling-off period, unless the goods are defective. Original delivery charges are non-refundable. The customer remains responsible for return courier costs.

2.3 RETURNS AFTER 7 DAYS (NON-DEFECTIVE GOODS)
Returns of non-defective goods after the 7-day cooling-off period are accepted strictly at the discretion of management and must be requested within 30 days of purchase. Approved returns will attract a 5% handling fee. Goods must be unused, unworn, in original condition, with all tags attached, and in original packaging.

2.4 DEFECTIVE GOODS – CPA SECTION 56
Defective goods may be returned within 6 months in accordance with Section 56 of the CPA. Customers may elect repair, replacement, or refund. No handling fee applies to defective goods. The Company reserves the right to inspect and test returned goods to verify defects before processing refunds or replacements.

2.5 NON-RETURNABLE ITEMS
The following items are non-returnable unless defective:
- Customised, embroidered, or branded uniforms
- Special order, bulk order, or made-to-order items
- Used tactical, safety, or protective equipment
- Hygiene-sensitive items including socks, undergarments, and similar goods

2.6 CONDITION OF RETURNS
The Company reserves the right to reduce the refund amount where goods are returned damaged, worn, soiled, altered, or not in original condition. Refund values may be adjusted to reflect diminished value where applicable under law.

2.7 REFUND PROCESSING
Approved refunds will be processed within 7–14 business days to the original payment method. The Company does not provide cash refunds for card purchases.

3. BULK & CORPORATE ACCOUNT TERMS

3.1 Corporate, security company, and bulk purchasers may apply for trade or corporate accounts subject to approval.

3.2 Bulk orders, customised items, and branded uniforms require written quotations and may require deposits before production.

3.3 Deposits paid on customised or bulk orders are non-refundable once production has commenced.

3.4 Lead times provided for bulk or corporate orders are estimates and may vary depending on supplier availability.

3.5 Corporate account holders must adhere to agreed payment terms. Late payments may incur interest in accordance with the National Credit Act where applicable.

3.6 Bulk or corporate goods are not eligible for return unless defective, unless otherwise agreed in writing.